Learn about the state of contact center technology and the latest software improvements giving call centers like yours a fresh advantage. Busy contact centers handle millions of conversations across ...

Generative artificial intelligence is causing the demand for data centers to explode, bringing with it a host of operational and energy challenges. Proptech firms are trying to come up with solutions ...

It feels like the more technology a company deploys in its call center, the more it results in the worst customer experience possible. What used to be a personal conversation with a specific person is ...

In business, unpredictability is rarely a positive trait. Unpredictable office and housing markets lead to instability in real estate, while unpredictable stock performance causes headaches in the ...

Data center power is the lifeblood of modern digital infrastructure, enabling everything from cloud computing to AI, and requires substantial energy for servers, cooling, and other essential systems.

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Contact center jobs are some of the toughest out there. Customer service agents deal with a ...

The data center market is changing in terms of who the owners are, the technology innovations being built and how customers buy and manage the data center products. Data centers are becoming even more ...

The way we produce and consume energy is changing. Electricity demand is skyrocketing, with levels expected to increase more than 50% by 2050. In addition to increasing demand, the world is faced with ...

ACHESON, Alberta--(BUSINESS WIRE)--CES Corporation, the manufacturer of Intelliflex and a leader in modular data center solutions, is pleased to announce a strategic partnership with World Wide ...

The semiconductor company has agreed to acquire Celestial AI in a bid to help build out its AI and cloud data center business ...