A call center worker snaps at an angry customer. A frustrated employee takes their story to social media. A marketing team wastes a day going in circles with confusing emails. A retail worker offends ...

Wendy Levinson ( [email protected]) is the Sir John and Lady Eaton Professor and Chair of the Department of Medicine at the University of Toronto, in Ontario. Cara S. Lesser is the director of ...

Empirical research indicates that communication between oncologists and patients needs to be improved. Physicians tend to focus on technical aspects of treatment without describing possible outcomes ...

A New Quality Standard: The Integration of Psychosocial Care Into Routine Cancer Care Extensive literature review including meta-analyses of trials, conceptual models, techniques, and potential ...

Communication is a core clinical skill, but is one in which few oncologists have received much formal training (Fallowfield et al, 1998; Maguire, 1999). Effective communication during consultations is ...

Opinions expressed by Entrepreneur contributors are their own. In today’s fast-paced professional world, effective communication skills are essential for success. Whether a manager, an employee, or an ...