With the right design, companies can boost their CX performance. With the right design, companies can boost their CX performance. Customer experience design starts by exploring and defining a problem ...

Switching costs are zero. Expectations are high. Learn the strategies that stop churn and keep customers engaged for the long ...

The value of design thinking has been well documented in the past. This value can range from increased adoption to more revenue. With some minor modifications to already common software development ...

We’ve heard the saying before: “You don’t get a second chance to make a first impression.” But even in our age of continuous connection–a time when modern technologies allow for 24/7 customer ...

In 2017, the Marriott School of Business at Brigham Young University announced that henceforth the Department of Recreational Management would be known as the Department of Experience Design and ...

Is it possible for a company to be too easy to do business with? The answer, surprisingly, is “yes” – and it reflects a larger, more troubling issue about customer experience (CX) design. Robinhood, a ...

It’s no secret that the restaurant experience is just as much about sight as it is taste. But while photogenic menu offerings are generally the spotlight of a concept’s visual appeal, restaurant ...

For a business to make its impact on the industry, it is important to keep close contact with its customers. Not just improving your products or updating the services will help you to stay in the game ...

This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community. Customers aren’t ‘buying’ companies’ improved customer ...