Customer feedback is important to small businesses. It lets you know what your customers think of your products and services and provides a basis for taking action to improve any weaknesses in your ...

You have to take action to make customer feedback meaningful, and it starts with closed-loop follow-up. As practitioners, we are getting much better at making customer feedback operational. But as we ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Cody Barbo It’s common ...

Obtaining genuine feedback from customers is never easy, and seems to be getting harder to obtain. Here are five ways get more feedback and insight. Most brands are customer-centric today, and the ...

Brand reputation is built on consumer feedback. But overcoming the schism between a brand’s desired identity and how customers actually perceive it is a challenge that many new and even ...

As a business, feedback from customers and clients is incredibly valuable. There’s no better way to find out what works and what doesn’t than to go directly to the source. However, there are right and ...

As businesses set new goals and standards for themselves in the new year, they should place extra emphasis on retaining customers and acting upon the valuable feedback they receive. Embracing customer ...

Understanding customer feedback is important to improve products and services, enhance customer satisfaction, and drive business growth. Several customer feedback analysis tools have emerged to help ...

Customer feedback surveys not only offer small business owners important feedback, but they also emphasize your value to your customers. When customers take the time to think about your business and ...

Customer feedback is one of the most important resources for a business owner. Who better to highlight what your business is doing well and how it can improve than the people interacting with it on a ...

Tesla sales have been less than stellar for the past year, so the EV maker thinks customer feedback might help it get back on track. Tesla is considering overhauling its feedback channels, including ...

The Office of Personnel Management and the Department of Homeland Security are among the agencies with lower customer ...