Businesses that provide after-sale support for their products--and after-sale maintenance of their customer base to encourage repeat sales--need a method of tracking customer service contacts. This ...

A local government uses a centralized customer service system - sometimes called 311 - so residents can call a centralized government phone number, place requests for service and are assigned tracking ...

When the customer service at your business goes bad, it’s because one or more of your customer service systems are broken. Let’s say you own a body shop. Some of your customers start reporting (in ...

Many brands miss their business goals, not because they have a poor product or their marketing strategy is weak. They miss their goals because they don’t prioritize customer service. And the main ...

With the agency’s new AI Lead Nurturing System, businesses can now use AI-powered lead nurturing to support their lead ...

A few weeks ago at Harvard, some of the country's leading 311 directors, chief innovation officers, chief information officers and chiefs of staff convened under the sponsorship of Living Cities to ...

If you're looking to improve the quality and consistency of your customer service delivery, it may be that will help most is deploying some simple, non-technological systems that employees can fall ...

Many of us dread making a customer service phone call. In response, companies have turned to interactive voice response systems — IVRs — to handle customer inquiries, save money, and simplify things.

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. Sparta Systems, with over 300 successful customer implementations, is an ...

The Social Security Administration is building out a new electronic records system, a major initiative of its long-term plan to modernize and improve customer service. Citizen Services SSA The Social ...

Competition is fierce in the hospitality industry. Whether it's a hotel chain, an airline, a cruise ship company or a restaurant, businesses are utilizing the most up-to-date systems for improving ...

SAN DIEGOSAN DIEGO — San Diego residents frustrated with waiting on hold for hours with questions about water bills, trash pickup or other city issues shouldn’t expect significant improvement any time ...