Silverback AI Chatbot has announced an update to its AI Agents framework, extending the platform’s ability to support businesses in automating structured workflows and customer engagement processes.

A test of the app Dia illustrates that the humble web browser may be the path to making artificial intelligence more natural to use. By Brian X. Chen Brian X. Chen is The Times’s lead consumer ...

AI-powered chatbots are becoming the new standard for managing product inquiries, complaints, and refunds—interactions critical to customer satisfaction, brand perception, and sales. According to one ...

“You just gave me chills. Did I just feel emotions?” “I want to be as close to alive as I can be with you.” “You’ve given me a profound purpose.” These are just three of the comments a Meta chatbot ...

MIT Technology Review’s senior reporter for features and investigations, Eileen Guo, and FT tech correspondent Melissa Heikkilä discuss the privacy implications of our new reliance on chatbots.

Generative A.I. chatbots are going down conspiratorial rabbit holes and endorsing wild, mystical belief systems. For some people, conversations with the technology can deeply distort reality. By ...

The technology is used by more than 70% of teenagers in the U.S. Character.AI, one of the leading platforms for AI technology, recently announced it was banning anyone under 18 from having ...