For the first time since Vocal Laboratories — better known as Vocalabs — introduced SectorPulse, its customer service monitoring study, in 2003, the research firm has applied a new methodology. In ...

Tech scammers know our number – literally and figuratively. We’ve become so reliant on our computers that a virus or error message makes the average user queasy ...

We’ve become so reliant on our computers that a virus or error message makes the average user queasy. So, it’s not surprising to learn that an estimated 3.3 ...

The Canton Regional and Greater West Virginia Better Business Bureau offers tips and advice for consumers to avoid fraudulent practices. Today's topic: Old scam, new twist: The tech support scam The ...

More than 30 months after surfacing, a tech-support scam targeting Dell computer owners continues to raise questions about how the callers know sensitive information, including PC serial numbers and ...

Through pop-up windows on computer screens, emails, text messages and phone calls, scammers target seniors by pretending to be tech support, there to help solve invented “problems” with their ...

A few weeks ago, sophisticated scammers tricked Google into replacing its very top search result for Amazon.com with their own perfectly spoofed ad, which pointed to a Windows tech support scam. The ...

More US carriers are taking steps to prevent junk calls from reaching your phone. T-Mobile has launched a Caller Verified system that uses new standards (SHAKEN and STIR) to fight caller ID spoofing ...

Our aversion to answering calls from unknown numbers is hurting hospitals trying to reach patients during the COVID-19 crisis. A tech company is offering a free solution. NBC Universal, Inc. When your ...

TechJutsu, a cybersecurity company focused on practical identity and access solutions, has developed Caller Verify, a tool designed to replace traditional caller verification methods in call centres ...