Switching costs are zero. Expectations are high. Learn the strategies that stop churn and keep customers engaged for the long ...

Competent marketers aim to popularize the company’s business and help create consumer awareness. Marketers have a pivotal relationship with customers. They are the key players in defining customer ...

Many growing e-commerce brands are outshining larger retailers when it comes to what happens after the "buy" button is ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...

What does it take to power a truly real-time customer experience? More than just data collection. Let's start there. Let’s face it. Simply delivering a digital interaction in real-time conversational ...

While consumers give telehealth high marks for convenience, overall experience is fairly mixed, according to a new report. J.D. Power released its annual Telehealth Satisfaction Study on Thursday, and ...

The consumer experience is rapidly evolving from a transactional process focused simply on buying to a model built on deep, enriching relationships at every step of the journey. To build these ...

Our world is changing rapidly, and so too are consumer expectations. Therefore, if your business wants to continue to add real value and solve customers’ problems, you will have to rethink your ...

Industries like retail, banking, transportation and food service have undergone massive digital transformation in recent years by leveraging new technologies to enhance consumer experience. As a ...

Blue Cross Blue Shield of Massachusetts announced last week that they’ve hired Paul Long to serve as the not-for-profit health plan’s chief consumer experience officer. In that capacity, Long will ...

As your company and your customers slowly re-emerge from the pandemic, you're probably wondering what good customer experience (CX) will look like for the rest of 2021 and into next year. In this ...

Successful healthcare organizations can distinguish between the patient experience and the customer experience. Healthcare organizations need to focus on both the patient experience and the customer ...