AI systems now control what people discover about brands, making strategic PR coverage more critical than ever—but many companies are making crucial mistakes that could make them invisible to entire ...

The Denver-based federal appeals court ruled on Monday that a mandatory arbitration clause in the fine print of a customer's ...

From unclear next steps to impersonal systems and delayed follow-ups, friction points—big or small—can quickly erode a ...

Traditional retention tactics—discounts or loyalty points—deliver diminishing returns. Content compounds. A how-to video ...

Within the fast-paced world of customer relationship management (CRM), accurate data is the foundation of success. Recent studies from data quality and marketing solution companies Validity and Data ...

Amazon evaluates USPS contract options as Postal Service plans 2026 auction, a move that could reshape parcel delivery and logistics.

Quiq reports that retaining customers is crucial for profitability. Effective strategies include personalizing communication, ...