The Denver-based federal appeals court ruled on Monday that a mandatory arbitration clause in the fine print of a customer's ...

Within the fast-paced world of customer relationship management (CRM), accurate data is the foundation of success. Recent studies from data quality and marketing solution companies Validity and Data ...

Amazon evaluates USPS contract options as Postal Service plans 2026 auction, a move that could reshape parcel delivery and logistics.

Quiq reports that retaining customers is crucial for profitability. Effective strategies include personalizing communication, ...

Rocket CRM today announced the launch of its enhanced CRM automation system, marking an important advancement in how the company supports businesses in managing customer relationships, sales pipelines ...

Rocket CRM has announced the deployment of a new automation framework within its Customer Relationship Management (CRM) platform. The update introduces deeper process automation, refined data ...

Rocket CRM has introduced new advancements to its platform designed to transform the way organizations approach Marketing Automation. The updates focus on enhancing automation, improving data accuracy ...

ABSTRACT: This study examines the interaction between post-sales service quality and brand image in shaping customer loyalty within Malaysia’s national automotive sector. Grounded in SERVQUAL, ...

Learn how to choose and implement flexible CRM software for your small business and which systems might work best for your company.

This course provides the soft skills necessary for effective communication and maintaining customer satisfaction in healthcare. Emphasis is placed on the importance of positive attitudes, techniques ...