By adopting Zoom CX solutions capable of combining voice, chat and video in a single platform Cricut was able to dramatically ...

Customer expectations change all the time, and local businesses feel this pressure more than ever in a digital-first world.

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Reaching out to customer service can be frustrating, especially after long hold times or a messed-up order. But the person ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty Amazon is one of the world's largest retailers, which means it has perfected the process of quickly ...

Sometimes the help you need doesn't fit in one of the pre-recorded number dial options, and speaking with a human on the other line is really what you need. With Best Buy's Techtober sale on the ...

The Meta logo and logos of Facebook, Instagram, WhatsApp, Messenger and Threads are screened on a mobile phone for illustration photo in Krakow, Poland on Jan. 25, 2025 (Beata Zawrzel / NurPhoto via ...

Parents arrested after children found living in deplorable conditions in Union Co. Two people have been arrested after their children were found living in deplorable conditions in White Deer Township, ...

Most of us have been on the other end of one of these calls… we have a problem, and a call center representative is talking to us like a robot. But in this story, we get to hear the other end of a ...

Customer service isn’t a team. It’s how your whole company shows up for your customers, especially when no one’s watching. True customer service is a company-wide culture, not a department, remembered ...