A CMDB (Configuration Management Database) is a central repository that stores information about an organisation’s IT assets, called Configuration Items (CIs), and the relationships between them, ...

EasyVista today announced the third and final product release of the year for its EasyVista ITSM Platform, marking the culmination of a multi-release effort to deliver a more unified, data-driven ...

A year ago long-established technology company BMC announced it would split in two. Here, Raúl Álvarez sheds light on how BMC ...

ServiceNow customizations can deeply influence how an organization operates, especially when addressing industry-specific ...

Choosing an ITSM platform can feel a bit like choosing a long-term partner: you’re not just buying features, you’re ...

Data security solutions identify unusual data movement and exfiltration attempts early, potentially mitigating the breach’s ...

COLUMBUS, Ohio--(BUSINESS WIRE)--Today, TeamDynamix introduced AI Service Assist, a powerful extension of its core IT Service Management (ITSM) platform that leverages AI agents with native ...

Villepinte France, September 22nd, 2025 : Guerbet (FR0000032526 GBT), a global specialist in contrast agents and solutions for medical imaging, announces the appointment of Mr. Jérôme Estampes as ...

Traditional change management advice emphasizes gradual tactics like pursuing “small wins,” building coalitions, and pitching pilots that require minimal investment. In stable times, these approaches ...

Change management is a multibillion-dollar industry built on the fundamental claim that most people dislike change, and that someone needs to manage that resistance. But after decades of ...

The recently published 2025 IT Service Management (ITSM) Emotional Footprint report from global IT research and advisory firm Info-Tech Research Group highlights the top ITSM solutions that help ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The concept of information technology service management (ITSM) has been around for many ...