When Metro Bank opened its doors in the UK in 2010, the new high street contender differentiated itself by enabling customers ...

The Denver-based federal appeals court ruled on Monday that a mandatory arbitration clause in the fine print of a customer's ...

Within the fast-paced world of customer relationship management (CRM), accurate data is the foundation of success. Recent studies from data quality and marketing solution companies Validity and Data ...

Amazon evaluates USPS contract options as Postal Service plans 2026 auction, a move that could reshape parcel delivery and logistics.

Ashley Gozzi has been promoted to senior customer relations specialist. Gozzi originally joined Solvay Bank in 2023 as a ...

Quiq reports that retaining customers is crucial for profitability. Effective strategies include personalizing communication, ...

Rocket CRM today announced the launch of its enhanced CRM automation system, marking an important advancement in how the company supports businesses in managing customer relationships, sales pipelines ...

Rocket CRM has announced the deployment of a new automation framework within its Customer Relationship Management (CRM) platform. The update introduces deeper process automation, refined data ...

Rocket CRM has introduced new advancements to its platform designed to transform the way organizations approach Marketing Automation. The updates focus on enhancing automation, improving data accuracy ...

ABSTRACT: This study examines the interaction between post-sales service quality and brand image in shaping customer loyalty within Malaysia’s national automotive sector. Grounded in SERVQUAL, ...