Residents across two city council districts in Detroit may notice something different when they call for help with ...

A newly filed class action in San Diego highlights a key risk for any business deploying AI tools that listen, record, or ...

Full-size soundbars measure around 50 inches in width, making them perfectly suitable for a big-screen TV with a 65-inch or ...

With the agency’s new AI Lead Nurturing System, businesses can now use AI-powered lead nurturing to support their lead ...

Please note that in that order to obtain certain Audio Logs, you must first complete specific Main Quest objectives, which we've noted below. Here is where you can find the 14 Audio Logs. Once you ...

A Navy veteran who partially credits ice cream with helping him survive cancer is now spreading joy to the medical community. An 89-year-old woman has been charged with felony hit-and-run after she ...

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty Amazon is one of the world's largest retailers, which means it has perfected the process of quickly ...

For decades, customer communications have been defined by long queues, rigid scripts, and the dreaded sound of hold music. For many customers, it felt less like service and more like endurance ...

This is about tipping, and please don’t tell me to “eat at home if you can’t afford to tip” because it’s not about whether I can afford it or not. This restaurant has a 3% surcharge for credit-card ...

NEW YORK (AP) — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...