ServiceNow customizations can deeply influence how an organization operates, especially when addressing industry-specific ...

How building knowledge management into industrial AI early, while blending the best of GenAI and logic systems, can improve performance and efficiencies. Imagine a routine equipment alert on your ...

Companies are sitting on a wealth of valuable data that could be used to share relevant information with employees to improve the customer experience. However, this data can often be buried in ...

Executives are laser-focused on optimizing their most valuable assets – people, intellectual property, and proprietary technology. But many overlook one asset that has the power to drive revenue, ...

According to the Ark Invest Big Ideas 2025 report, agents will increase enterprise productivity via software. Companies that deploy agents should be able to increase unit volume with the same ...

A look at how experts see knowledge management evolving up in 2025, from the potential opportunities it faces in the age of gen AI, to the problems the technology could cause for KM teams, and more.

As public-sector organizations look to improve their IT processes and IT Service Management (ITSM) maturity, many are implementing ITIL best practices. ITIL stands for Information Technology ...

Nuclear knowledge management and human resources development present both challenges and opportunities for the nuclear industry due to its unique nature and evolving global landscape. Opportunities ...