The customer insists that there is no ‘Attach File’ button under the message box. Both customers then asked for my email address so they can send directly to me - and when I explain I cannot …

Hi orangeRX_uk1, Buyers can elect to turn off “unsolicited messages” from Sellers. Even though this was a reply, the Buyer’s privacy settings can prevent your reply getting through. As a …

Aug 15, 2022 · Does anyone have an issue when replying to customer messages, they don’t appear to be received by the buyer which leads to either afollow up message with increased …

Messages: Preventable contact rate and Buyer dissatisfaction rate This is more of a rant, but my Preventable Contact Rate and Buyer Dissatisfaction Rate are skyrocketing. This is because of …

Amazon’s new system of allowing customers to opt out of receiving messages is ABSURD!!! It is one of the most ill thought out ideas I have seen regarding customer service ever.

Jan 21, 2023 · From a buyer point of view here - if they have placed an order for something off amazon that isn’t personalised - they probably aren’t expecting to be contacted by the seller - …

May 31, 2020 · Yes some customers don’t see the messages. You cannot contact a customer using their phone number - it is a breach of rules. Summary Print on labels to comply with …

Dec 1, 2021 · Viewing Amazon Customer messages Can anyone tell me how to see the whole of a customer’s message on the screen? I am having dreadful problems reading the messages …

Dec 20, 2018 · That last one was followed by a negative feedback and all three of these messages were in response to messages from Amazon clearly stating the items were delayed. …

Aug 25, 2021 · Suddenly the option to mark customer messages as ‘No response required’ (or whatever the button said) has been removed. Why? Please could a Moderator let us know …