A service level agreement (SLA) is a contract between a service provider and a customer that defines the service to be provided and the level of performance to be expected.

A service level agreement (SLA) is a contract between a service provider and a customer, defining the types and standards of services to be offered.

A service-level agreement (SLA) is an agreement, typically a binding contract, between a service provider and a customer that define particular aspects of the service – such as quality of …

An SLA (service level agreement) outlines expectations between a service provider and a customer. Learn how to set SLAs, measure performance and more.

Nov 24, 2025 · A service-level agreement (SLA) is a formal contract that defines the specific level of service a vendor promises to deliver to a company, including details like performance …

1 day ago · At its core, an SLA is simply a promise about the quality of service expected. It defines what a customer can expect from you in practical, measurable SLA metrics: response …

Nov 12, 2025 · A Service Level Agreement or SLA is a formal agreement between a service provider and a customer (external or internal) that outlines the expected service levels you will …

A service level agreement (SLA) is an outsourcing and technology vendor contract that outlines a level of service that a supplier promises to deliver to the customer.

Apr 4, 2025 · A service level agreement (SLA) is a formal contract between a service provider and a client that defines the level of service expected during its term. Explore the components of …

Oct 14, 2025 · A Service Level Agreement (SLA) is more than just a formal document—it’s a practical tool for managing SLA in business relationships, setting expectations, defining …